Legal
Privacy Policy
Last updated: August 14, 2026
South Shore Grails LLC (“South Shore Grails,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit southshoregrails.com, shop with us online or in store, or take part in our text messaging program.
If you have questions about this Privacy Policy or our SMS program, contact South Shore Grails at support@southshoregrails.com, (631) 883-5772, or 126 W Main St, Sayville, NY 11782.
Information we collect
We collect information you provide directly and information collected automatically as you use our site:
- Information you give us — such as your name, email address, phone number, and shipping/billing address when you place an order, contact us, or sign up for updates or text messages.
- Order & transaction details — the products you buy, order history, and related communications. Payment card details are handled by our payment processor and are not stored by us.
- Automatically collected data — basic device and usage information (such as IP address, browser type, and pages viewed) collected through cookies and similar technologies to keep the site working and understand how it is used.
How we use your information
- Process and fulfill your orders and provide customer support.
- Respond to your questions and messages, including by text where you have opted in.
- Send transactional and service messages, and — where you have separately opted in — occasional updates. Our SMS/text-message program is informational and conversational only.
- Operate, maintain, secure, and improve our website and store.
- Detect and prevent fraud, and comply with our legal obligations.
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
We do not sell, rent, trade, or otherwise transfer your personal information — including your mobile phone number and SMS opt-in and consent data — to external organizations or third parties under any circumstances, including with your consent, except when required by law.
To operate our store, information is handled by service providers that process it strictly on our behalf and under our instructions to deliver our services (for example, our e-commerce platform, payment processor, and shipping carrier). These providers act only as our processors, are contractually limited to using the information solely to provide services to us, and may not use it for their own purposes — this is not a transfer of your data to an external organization for that organization's own use.
SMS / Text Messaging Program
If you opt in to our text messaging program, you agree to receive SMS messages from South Shore Grails at the mobile number you provide. Consent is not a condition of any purchase. Your mobile opt-in and consent are never shared with anyone for any purpose — see Data Sharing above.
Getting help. For help with the text messaging program, reply HELP to any message at any time, or contact South Shore Grails at support@southshoregrails.com, (631) 883-5772, or through our contact page. To stop receiving messages, reply STOP at any time.
Consent, message frequency & rates
By opting in — for example, by checking the SMS consent box or texting our keyword — you agree to receive informational text messages from South Shore Grails. Message frequency varies. Message and data rates may apply. Reply STOP to opt out; reply HELP for help.
The consent language presented at sign-up reads: “By checking this box, you agree to receive informational messages from South Shore Grails. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, reply HELP for help. No mobile opt-in information will be shared. See privacy policy and messaging terms at https://southshoregrails.com/privacy/.”
South Shore Grails Messaging Terms and Conditions
- The messaging program consists of general conversational messaging to answer questions and provide support to customers.
- You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@southshoregrails.com.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Cookies & analytics
We use cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages so we can improve them. You can control or disable cookies through your browser settings; some features of the site may not work correctly without them.
Data security
We maintain administrative, technical, and organizational safeguards designed to prevent unauthorized access, use, or disclosure of personal information — including encryption of data in transit (HTTPS/TLS), access limited to authorized personnel on a need-to-know basis, and the use of reputable, security-conscious service providers that process information only on our behalf. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data retention
We keep personal information only as long as needed for the purposes described in this policy, including to fulfill orders, provide support, and meet legal, accounting, or reporting requirements.
Your choices & rights
- Marketing & texts — you can opt out of marketing emails using the unsubscribe link, and opt out of texts by replying STOP at any time.
- Access & deletion — you may request access to, correction of, or deletion of your personal information by emailing us. Depending on where you live, you may have additional rights under applicable privacy laws.
Children's privacy
Our site and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the new version on this page.
Contact us
Questions about this policy or your information? Reach us at:
- South Shore Grails LLC — 126 W Main St, Sayville, NY 11782
- Phone: (631) 883-5772
- General: info@southshoregrails.com
- Messaging support: support@southshoregrails.com